privacy policy

Our website respects your privacy and seeks to protect your personal data.
This Privacy Policy explains how we collect and use your personal data (under certain circumstances). It also describes the steps we take to ensure the privacy of your information. Finally, this Policy outlines the choices available to you regarding the collection, use and disclosure of your personal data. By visiting the Site directly or through another site, you accept the practices described in this Policy.
The protection of your data is very important to us. Therefore, your name and other information which relates to you will be used in the manner set out in this Privacy Policy. We will only collect information where it is necessary or relevant to our dealings with you.
We will retain your data in accordance with the law or use it for the purposes for which it was collected.
You can browse the site without having to provide any personal data. Your personal identity remains anonymous throughout your visit to the site and is not revealed unless you have a private electronic account on the site that you access using your username and password.

Data we collect:

We may need to collect your information if you wish to place an order for an item from our site.

We collect, store and process your data necessary to follow up on your purchase from our website, to secure any potential claims that may arise later, and to provide you with the services available to us. We may collect personal information including, but not limited to, name, gender, date of birth, email address, postal address, delivery address (if different), telephone number, payment details and payment card details.

We use the information you provide to enable us to process your requests and to provide you with the services and information offered on our website that you request. In addition, we will use the information you provide to manage your account with us, to verify your online financial transactions, to audit the downloading of data from the website, to identify visitors to the website, to develop the designs of the pages of the website and/or its content and to customize them for users. We conduct various research related to demographics, and send useful or requested information to the user, for example information about products and services, if you do not object to being contacted about this. We communicate by email to provide you with some details about other products and services if you wish, and if you prefer not to receive any promotional and marketing communications, please withdraw this option at any time.

We may give your name and address to a third party for the purpose of delivering your order to you (for example, a delivery person or supplier).

We may be able to store details of your current order on our website but for security reasons we cannot retrieve them directly. By logging into your account on the website you can view the information and details of your purchases that you have ordered or are about to make. You can also manage your address details. You must treat your personal data confidentially and not make it available to unauthorised third parties. We accept no liability for the misuse of passwords unless such misuse is due to our fault.

Other uses of your personal information

We may use your personal information in surveys and marketing research, at your request, for statistical purposes, while ensuring that it is completely confidential, and you have the right to withdraw at any time. We do not send any answers to any third party. Your email address is only disclosed if you wish to participate in competitions. We keep the answers to surveys completely separate from your personal email.

We may send you information about us, the Site, our other sites, our products, sales, promotions, newsletters, and other information relating to our group companies or partners. If you do not wish to receive this additional information (or any part of it), please click the “unsubscribe” link in any email we send to you and we will stop sending you this information within seven business days (every day except Saturdays, Sundays, national and religious holidays) of receiving your notice. We will contact you to clarify any information that is unclear.

We may use some data, while maintaining complete privacy and confidentiality on the site, for other purposes including verifying the locations of users and following their visits to the site or links contained in e-mail when they subscribe to receive it, and to provide that anonymous data, which does not allow the identification of your actual personal identity, to third parties such as publishers, for example. However, that data will not lead to identifying your personality (because it is not personally identifiable).

Competitions

In connection with any competition, we use data to notify winners and to advertise our offers. You can find more details about the terms of participation in each competition individually.

Other Parties and Site Links

We may transfer your information to other companies in our group or to our agents and contractors to assist us in transactions in accordance with the terms of this Privacy Policy. For example, we may use third parties to assist us in delivering products to you, receiving payments from you, using them for statistical and marketing research purposes or to assist our customer service team. We may need to exchange information with third parties for the purposes of fraud protection and credit risk reduction. If our business or part of it is sold, we may need to transfer our databases containing your personal information. Other than as set out in this Privacy Policy, we will not sell or disclose your personal data to third parties without obtaining your prior consent unless this is necessary for the purposes set out in this Privacy Policy or if we are required to do so by law. The Site may contain advertising from third parties or links to other websites or frames of other websites. Please note that we are not responsible for the privacy policy of any third party or the content of those policies applied on other sites, and we are not responsible for any third party to whom we transfer your data in accordance with the Privacy Policy.

COOKIES

Accepting cookies is not a prerequisite for visiting the Site. However, we note that it is not possible to use the “basket” functions of the Site and to request any purpose without the activation of cookies. Cookies are small text files that allow our server to identify your computer as a unique user when you visit certain pages of the Site. Your browser stores these files on your computer’s hard drive. Cookies can be used to detect your Internet Protocol (IP) address, saving you time when you are on or want to visit the Site. We use cookies to ensure your convenience when you browse this Site (for example, to remember who you are when you want to modify your shopping basket without having to re-enter your email address) and not to obtain or use any other information about you (for example, for targeted marketing purposes). You can set your browser not to accept cookies, but this may limit your use of the Site. Please be assured that our use of cookies does not contain any personal or private information and is free of viruses. This website uses Google Analytics, a web analytics service provided by Google. Google Analytics uses cookies, which are text files placed on your computer, to analyse how users use the website. The information generated by the cookie about your use of the website (including your IP address) will be transferred to and stored by Google on servers in the United States. Google will use this information to evaluate your use of the website, prepare reports on website activity for website operators and provide other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. You may refuse the use of cookies by selecting the appropriate settings on your browser, however please note that if you do so you may not be able to use the full functionality of the website. By using this website, you consent to Google using your data in the manner and for the purposes detailed above.

Security

We use appropriate security techniques and procedures to prevent unauthorized or unlawful access to, or loss or destruction of, your information. When we collect data through the Site, we store your personal information on a secure server. We use firewalls on our servers. When we collect payment card details electronically, we protect them with encryption, such as Secure Sockets Layer (SSL). This makes it difficult for a hacker to decrypt your information, as we cannot guarantee 100% security. We strongly advise you not to send all credit or debit card details in unencrypted electronic communications with us. We maintain physical, electronic and procedural safeguards in connection with the collection, storage and disclosure of your information. Our security procedures require that we occasionally request proof of identity before we disclose personal information to you. You are responsible for protecting your password and your computer from unauthorized use.

Customer rights

If you are concerned about your data, you have the right to request access to the personal data we hold about you or have previously transferred to us. You have the right to ask us to correct any inaccuracies in your personal data, free of charge. You also have the right to ask us, at any time, to stop using your personal data for direct marketing purposes.